Frequently asked questions

If your question is not listed below please get in touch and we will be happy to help

  • Dr Snell runs clinics at The Harbour Hospital in Poole on Tuesdays and Thursday. To book a clinic appointment call 0808 189 4843, or book online.

    To request a home visit or book a telephone or video consultation, call Dr Snell’s private medical secretary on 07835 577718. If it is your first time seeing Dr Snell privately, we will take some details from you to register you, and then find a convenient time for Dr Snell to visit you.

  • An up-to-date list of our fees can be found here and are also available on request by calling 01202 900609.

  • Clinic appointments at The Harbour Hospital - If you are a new patient booking via The Harbour Hospital your card details will be taken at the time of booking to secure the appointment. You will then need to bring a payment card with you to your first appointment with Dr Snell to provide your card details to him directly.

    Home visits - If you are a new patient seeing Dr Snell for the first time, payment card details are taken when you call to book.

    All payments are processed after your appointment has taken place. We accept all major debit and credit cards, including American Express. Returning patients do not need to provide payment card details again whilst the card remains valid. We will send you a copy of your invoice, marked as paid, within two working days of your appointment.

    We do not accept cheques, cash, or bank transfers.

  • Private prescription writing can be provided by Dr Snell at the time of your appointment. Prescriptions issued during telephone or video consultations can be received electronically by a range of local pharmacies. We also work with Pharmacierge, who can deliver privately prescribed medications directly to your door.

    You will be charged by the dispensing pharmacy for the medication. Prices vary depending on the medication.

    Repeat prescriptions can be requested by returning patients only. The fee for a repeat prescription is £25.

  • Yes. Your NHS GP surgery will be best placed to provide certain healthcare services for you, for example, those relating to national screening or immunisation programmes. With your consent, we will be happy to share copies of Dr Snell’s consultation notes with your NHS GP on your behalf, so they are kept up-to-date with any care you are receiving from Dr Snell.

  • Anyone aged 18 or over can book a clinic appointment with Dr Snell at The Harbour Hospital.

    Children and young people under the age of 18 can receive a home visit from Dr Snell and need to be accompanied by a legal parent or guardian.

  • We do not use locums to cover any absences. This allows Dr Snell to guarantee complete continuity of care and ensure the highest quality service. Urgent care is provided by the usual NHS services (111 & 999 etc). Any patients that Dr Snell is seeing actively will be notified prior to planned annual leave. We also add a notification to our website, and alter our telephone greeting and email auto-reply to inform callers and email enquirers that the office is closed. We include the date that the office will re-open. There is a secure answerphone service which can be used to leave a message; you will be contacted as soon as possible when the office re-opens.